Frequently Asked Questions

Creating a solairept account is quick and straightforward. Click the solairept Login link in the navigation menu and follow the registration steps. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years old — the minimum age required for online gaming in the Philippines. Once your email is verified, your account is ready to use.

In accordance with Philippine gaming regulations, you must be at least 21 years old to register and play at solairept. We verify player age during the registration process and may request supporting documents (such as a government-issued ID) at any time. Accounts found to belong to players under 21 will be immediately closed.

No. Each player is permitted to hold only one active account at solairept. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset option on the login page.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. You'll need to submit a clear copy of a valid government-issued ID (such as a Philippine passport, driver's license, SSS ID, or UMID), proof of address (a utility bill or bank statement dated within the last three months), and in some cases, proof of payment method. Our team typically reviews documents within 24–48 hours. Players from Manila, Cebu, Davao, and all other parts of the Philippines are welcome to complete KYC.

Visit the solairept Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support team for assistance.

solairept supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, and other major Philippine banks. We also accept select e-wallets and online banking transfers. All transactions are processed in Philippine Peso (₱). The full list of available payment methods is displayed in your account's cashier section.

The minimum deposit at solairept is ₱100 for most payment methods. Some methods may have a slightly higher minimum due to processing requirements. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method. Check the cashier section for the latest deposit limits per method.

Most deposits via GCash and PayMaya are credited to your solairept account instantly. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit hasn't appeared after 2 hours, please contact our support team with your transaction reference number and we'll investigate promptly.

To withdraw, log in to your solairept account, go to the cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process withdrawals.

solairept processes withdrawal requests within 1–3 business days. GCash and PayMaya withdrawals are typically the fastest, often completed within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–2 business days after processing. Withdrawal times may be longer during peak periods or if additional verification is required.

Yes. The minimum withdrawal amount at solairept is ₱500. This applies to all withdrawal methods. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional security checks in line with our anti-money laundering obligations.

solairept offers a range of bonuses for Filipino players, including a welcome bonus for new registrations, reload bonuses for existing players, free spins on selected slot games, and special promotions tied to Philippine events and holidays. Bonus availability and terms vary — check the Promotions section of your account for the latest offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms are listed on each individual bonus offer at solairept.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and associated winnings will be forfeited. Your real-money balance (funds deposited separately from bonuses) can be withdrawn at any time, subject to standard withdrawal processing.

solairept offers a diverse library of over 1,000 games, including online slots (classic and video slots), live casino games (baccarat, roulette, blackjack, and more), bingo, Big Hammer, Fortune Tree, and specialty games. Our game library is regularly updated with new titles. Browse the full collection in the solairept Casino section.

Yes! solairept is fully optimised for mobile play. Whether you're using an Android or iOS device, you can access the full game library directly through your mobile browser — no app download required. The platform automatically adjusts to your screen size, so you get a smooth experience whether you're playing from Manila, Cebu, Davao, or anywhere else in the Philippines.

All games at solairept use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our live casino games are streamed in real time from professional studios with real dealers. Game fairness is independently audited on a regular basis to maintain the highest standards of integrity for our Filipino players.

Log in to your solairept account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately; increases require a 24-hour cooling-off period. For more details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion through your account's Responsible Gaming settings or by contacting our support team directly via live chat. Self-exclusion can be set for a temporary cooling-off period (24 hours to 30 days) or permanently (minimum 12 months). During self-exclusion, your account will be suspended and you will be removed from all marketing communications. Learn more on our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, please reach out to our 24/7 support team — we can connect you with appropriate resources. PAGCOR (Philippine Amusement and Gaming Corporation) also maintains responsible gaming programs and player welfare resources for Filipino players. Remember: gambling should always be entertainment, not a solution to financial or emotional problems. You must be 21 or older to play at solairept.