solairept Privacy Policy

1. Introduction

Welcome to the solairept Privacy Policy. solairept ("we," "us," "our," or "solairept") is committed to protecting the privacy and personal data of all users who access or use the solairept online gaming platform at solairept.org (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you interact with our Platform, including when you register an account, make deposits or withdrawals, play games, contact our support team, or browse our website.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC"). By using the solairept Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you should discontinue use of the solairept Platform and contact us to request deletion of any personal data we may hold about you.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, solairept acts as the personal information controller in respect of the personal data collected through the Platform. This means solairept determines the purposes and means of processing your personal information.

If you have any questions about how solairept processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details provided in Section 15 of this Privacy Policy.

3. Information We Collect

3.1 Information You Provide Directly

When you register an account, use the Platform, or communicate with solairept, we collect personal information that you provide to us directly, including:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile number, and residential address (including city, province, and postal code).
• Verification Documents: Government-issued identification (e.g., Philippine passport, SSS ID, UMID, PhilHealth ID, driver's licence, Voter's ID), proof of address, and proof of payment method ownership submitted as part of our KYC process.
• Financial Information: Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details), deposit and withdrawal history, and transaction records.
• Account Credentials: Username and encrypted password.
• Communications: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

3.2 Information Collected Automatically

When you access the solairept Platform, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Pages visited, features used, games played, session duration, and click-stream data.
• Cookies and similar tracking technologies (see Section 7 for details).
• Login timestamps and access logs.

3.3 Information from Third Parties

We may receive personal information about you from third parties in certain circumstances, including:

• Payment processors and financial institutions (e.g., GCash, PayMaya, BPI, BDO, Metrobank) for the purpose of processing transactions and verifying payment methods.
• Identity verification and KYC service providers who assist us in verifying the accuracy of the information you provide.
• Fraud prevention and anti-money laundering screening services.
• Regulatory authorities, where disclosure is required by law.

4. How We Use Your Data

solairept uses the personal information we collect for the following purposes:

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, solairept processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the solairept gaming services you have registered for, including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, gaming regulations, and tax obligations.
• Legitimate Interests: Processing is necessary for solairept's legitimate interests, including fraud prevention, security monitoring, and improving the Platform, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Information

solairept does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying your identity and complying with regulatory requirements.
• Fraud Prevention Services: Providers of anti-fraud and anti-money laundering screening tools used to protect the integrity of the Platform.
• IT and Hosting Providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Customer Support Tools: Live chat and helpdesk software providers used to deliver our 24/7 customer support service.
• Regulatory Authorities: Philippine government agencies, law enforcement bodies, and regulatory authorities where disclosure is required by applicable law or a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of solairept's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on behalf of solairept are required to do so only in accordance with our instructions and are bound by contractual obligations to maintain the confidentiality and security of your data.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the solairept Platform. They help us recognise your device, remember your preferences, keep you logged in, and understand how you use our Platform so we can improve it.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language settings, game preferences) to personalise your experience on solairept.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where users drop off, and how features perform. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content about solairept. These are only placed with your consent.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the solairept Platform. Instructions for managing cookies are available in the help documentation of your browser.

8. Data Retention

solairept retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine financial regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for as long as you remain a registered player and for one (1) year following account closure or withdrawal of consent.

When personal data is no longer required, solairept will securely delete or anonymise it in accordance with our data disposal procedures.

9. Data Security

solairept implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the solairept Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of our systems.
• Staff training on data protection obligations and information security best practices.
• Incident response procedures to detect, report, and address personal data breaches promptly.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, solairept will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for keeping your solairept account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by solairept:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by solairept, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data solairept holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your solairept account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe solairept has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) days of receipt, in accordance with the DPA's implementing rules.

11. Children's Privacy

The solairept Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. solairept does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to solairept, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.

12. International Data Transfers

solairept primarily processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud hosting providers or third-party service providers whose servers are located abroad.

Where such transfers occur, solairept ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the Philippine Data Privacy Act of 2012. By using the solairept Platform, you consent to such transfers where they are necessary for the provision of our services.

13. Third-Party Links

The solairept Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the solairept Platform and does not cover the privacy practices of any third-party websites. solairept is not responsible for the content or privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Updates to This Privacy Policy

solairept reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the solairept Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how solairept protects your personal information.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way solairept processes your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 through the solairept Platform
• Email: [email protected]

Our support team serves players across the Philippines — whether you're in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the country. We aim to acknowledge all privacy-related requests within 72 hours and to resolve them within fifteen (15) days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.